Agree on a statement of an issue or problem, often framed as a question (Theirs was “What are the barriers to on-time delivery of medications?”).
Procedures for approaching a problem with affinity exercises are: It was time to call in some team skills and the first of these was the affinity exercise. Those close to the process were blaming each other (“It’s the pharmacy’s fault,” “Doctors don’t send scripts down early enough,” “Prescriptions pile up at nurses’ stations,” etc.). Example: Problem with Prescription DeliveryĪ West Coast hospital system was wrestling with a problem of prescriptions either being delivered to patients late or so slowly that discharge orders were delayed. They can sort out uncertain, disorganized or overwhelming observations about a process, and they inspire participation and support from a group, rather than applying a solution handed down from higher levels of management. An affinity diagram offers a way to organize output from brainstorming. The recurring question is: How can outcomes be evaluated when there are multiple options involved, including ones that no one has anticipated?Īffinity exercises, named for the ways in which ideas tend to group themselves together, are valuable tools when issues or problems seem complex or difficult to understand. “Point mentality” – responding immediately to data that seems to indicate a change but may just be a reflection of natural variation – is even more endemic to daily decision making.
Non-statisticians, however, may find making a decision without any data a bad habit to break. Every statistician knows that basing a decision on limited data is certain to generate problems.
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